StraightUp Solar’s stakeholders - from employees to customers - notice and appreciate the things that Bodhi® enables, driving measurable change in key metrics.
StraightUp Solar is a residential and commercial solar installer that focuses on projects in Illinois and Missouri. StraightUp provides full solar services from sales to installation to service. The company was founded in 2006 and has installed more than 1,700 projects. StraightUp Solar is a registered B Corp and a member of the Amicus Solar Cooperative.
Now, StraightUp Solar’s project managers are routinely and naturally using Bodhi® to engage their clients as soon as the contract is signed. They also view Bodhi® as a messaging assistant, predictably and reliably handling all of the expected and routine communication and document management so that they can focus on more successfully solving the critical and challenging issues that come up in any project, which in turn further increases customer satisfaction. Six months in, the team is already measuring positive improvements in:
Additionally, StraightUp Solar has discovered that when the customer and their project managers have a shared successful experience via Bodhi® in building their new solar array, the customer forms a trusting bond with Bodhi® that enables a productive long-term marketing and service support relationship between the client and StraightUp Solar.
StraightUp management has also been pleased to see their feedback incorporated into new Bodhi® releases, appreciating that Bodhi® listens to its own customers to better meet solar companies' needs.
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