Founded in 2008, Lighthouse Solar is a leading regional solar integrator in Central Texas that provides system design, installation, and financing within both the residential and commercial solar markets. Based in Austin, their team is made up of architects, engineers, CPAs, master electricians, journeymen electricians, NABCEP qualified sales professionals, experienced PV installers, project managers, and designers.
Today, Bodhi is included as a standard product to all new Lighthouse customers. Sales reps introduce Bodhi to customers during the sales process as a differentiated service offering and a way to easily refer their friends and neighbors to Lighthouse.
Once their project moves to the installation phase and throughout their construction project, customers receive consistent interaction from Lighthouse via automated updates from Bodhi. These automated updates are hyper-personalized as if written to the contact personally, and provide project updates as granular as “your Mission Solar 310W solar panels have been ordered.” Further, Bodhi has improved the Lighthouse Solar customer experience through integrated surveys, which illuminate any customer service issues so they can be addressed well before they come to a head.
After the solar system is powered up, Bodhi begins monitoring the fleet performance across all 3 monitoring platforms Enphase, SolarEdge, and eGauge that Lighthouse deploys. Bodhi sends Lighthouse-branded performance summaries so the team stays top-of-mind with their customers. The Lighthouse team also receives alerts from Bodhi when a system is not reporting or producing power often before their customer even knows, allowing the Lighthouse Solar service department to proactively address the issue.
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